Cross Keys Coach LLC

I hired Cross Key Coach to transport my guests from a hotel in Vineland to The Grove at Centerton. A 6.3 mile drive! It was for my daughters wedding. First, the drive would not turn on the air, was rude and smelled. Then he didn't know the way there. stopped the bus IN THE MIDDLE OF THE ROAD blocking on coming traffic to check his directions. then ran a stop sign and almost had an accident. then my guest and friend, a fellow CDM licensed driver, offered to take over for the driver. and then helped guide him to the venue. When I got on the bus to go back at the end of the evening, again NO air-conditioning on a 90 degree day. and atrocious smell! When I heard the stories the next day I immediately contacted the owner. Who then tried to tell me I am only complaining because I got the bill. NOT TRUE. I paid a deposit in January and balance in early August. I had no issue. Only after terrible service did I ask for a refund. Owner basically said "well I got your guests there and back so you have nothing to complain about" So much for customer service. He could have gotten someone killed. He gave me back $300 of a $2000 bill. If you are in the Vineland area, do NOT use this company!!! Go ahead. keep saying why didn't someone call during the event. I found out everything on my way back to the hotel. duh! I got more info the next day. And I called the next day. I don't really care about your maintenance records!! your driver got lost on a 6 mile drive. and almost hit someone!!

Cross Keys was amazing with our group of 14. We were picked up on time and both Rasheed and George were very professional and friendly. Rasheed went out of his way to help with travel time due to the NYC marathon that could have made our travel to our cruise ship a lot worse. He kept constant contact with me the day before to make sure our trip was great. George was very pleasant and we enjoyed our conversations with him on the way home. Thank you both for helping out with our trip! NJ to NY cruise terminal 88, round trip for 14!

I contacted Cross Keys Limo before my daughter’s wedding for four different car services needed for the special day. The receptionist was so helpful in helping plan to meet our needs. The drivers, both George and Leo, were excellent making the bride and her party feel special, caring for our parents, and with the bride and the groom. I would highly recommend this company to everyone and will define using their devices again!

We had a wonderful experience from start to finish with our driver Leo! Prompt, courteous, helpful, thoughtful - we really couldn’t have asked for more getting our party of 9 (including a toddler in a car seat) to & from Ocean City from PHL. Smooth reservation process, no hidden fees, and excellent communication. Highly recommend.